Frequently asked questions
Here you will find answers to the most frequently asked questions that concern our tenants. Just click and have a look.
Where can I get a certificate of tenancy agreement?
Simply call your customer service centre or send an e-mail. We will immediately submit a current certificate showing proof of tenancy agreement. You may also request the certificate of tenancy agreement here online.
What insurances should be covered when moving in?
We recommend that all tenants cover household contents insurance and a personal liability insurance.
Generally, the household contents insurance compensates for damages having arisen from the following risks:
- mains water
- storm and hail
that may damage your personal belongings such as:
- electric devices (TV, hi-fi-system, etc.)
- carpets, etc.
The personal liability insurance provides insurance coverage in case you cause a damage to persons or a damage to property. This is particularly important since according to section 823 of the German Civil Code, everyone is liable for damages to third parties caused by him/her.
Who is in charge of the door bell nameplates and letterbox nameplates?
Our service includes the manufacturing and installation of uniform nameplates at door bell and letterbox. Should this not have been done upon your moving in, please call your caretaker.
May I store things in the stairwell?
No. Shoes, shoe cabinets, and flower pots are a tripping hazard and can be life-endangering in case of fire.
May I install a satellite receiver?
The installation of a tenant-owned satellite receiver is not allowed. Each flat is connected to the broadband cable network and offers a sufficient programme and information range also for fellow citizens with a migration background.. In addition to freely accessible TV programmes, foreign programme packages can be ordered. If you have any questions, please contact your customer account manager.
What can I do if my neighbour makes too much noise?
A friendly conversation between neighbours often effects miracles. This is why we recommend to seek the personal talk first. If it turns out that no understanding and mutual consent can be reached in this way, you must be able to proof that your accusations are legitimate. Otherwise you won’t be able to push through your interests even in a potential lawsuit.
For reasons stipulated in the law of tenancy, the housing company can only step in on such matters if the appellant gives the so-called proof to the housing company that these occurences are actually a statutory disturbance of the domestic peace that must be proven by witness statements.
For this purpose, you may use our noise-level form.
I want to terminate my tenancy agreement. What do I have to observe?
According to legal regulations, the period of notice is three months. The notice of termination must be received in writing by the landlord at the third working day of a calendar month at the latest to be effective upon expiration of the next calendar month but one (date of mail incoming with us). Please note that all persons having signed the tenancy agreement must also sign the notice of termination. A notice of termination sent by e-mail, fax, or communicated verbally is invalid.
Here, you will find a blank for the notice of termination.
A relative has been admitted to a nursery home or has passed away. May I terminate the tenancy agreement for his/her flat immediately?
Generally, the 3-month period of notice applies also in this case. If the tenant is not able to personally sign the notice of termination for reasons of health detriment, this can be done by an authorised person or by a legal guardian. The proxy has to be proven and enclosed to the notice of termination. In case of death, the certificate of death must be enclosed with the notice of termination.
Does VEBOWAG have flats outside of Bonn?
No, we exclusively have flats in Bonn, however, spread over the entire municipal area.